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Returns & Exchanges Policy

Thank you for shopping at KXNG Cosmetics. We hope you love your purchase, but if you are not entirely satisfied, we're here to help with our return policy.

 

1. Returns Address

All returns must be sent to the following address:

 

KXNG Cosmetics

2275 Marietta Blvd NW

Ste 270, Box 244

Atlanta, GA 30318

 

2. Return Period

To be eligible for a return, your item must be postmarked within ten calendar days of the date of purchase. Please ensure that your return package is postmarked within this timeframe to qualify for a refund.

 

3. Return Merchandise Authorization (RMA) Number

In order to return the item, you must first obtain a Return Merchandise Authorization (RMA) number by emailing us at [insert contact email]. Please include your order number and reason for return in your email request. Once your return request is approved, we will provide you with an RMA number to include with your return shipment.

 

4. Condition of Returned Items

All returned items must be in new and unused condition, with all original labels attached. We cannot accept returns for items that have been used, consumed, or removed from their original packaging.

 

5. Processing Time

Once we receive your returned item with the RMA number, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. Please note that returns will be processed within 14 calendar days of receipt of the returned item.

 

6. Exceptions

Please note that certain items are not eligible for return if 15% or more of the product has been consumed, used, or removed from its original container. These exceptions include but are not limited to:

  • Products that have been opened or used

  • Products that have been customized or personalized

  • Products that are not in their original condition or packaging

 

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for your return package.

 

8. Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team at [insert contact email] for assistance.

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By making a purchase from KXNG Cosmetics, you agree to comply with the terms outlined in this Return Policy. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. Thank you for shopping with us!

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